Donation Refund Policy

CITTA India is instituting a donation refund policy to ensure fair and transparent processing of requests for refund of donation, now that digital payments have become more frequent. CITTA India expects that all donors will exercise due care and diligence while making donations, and further recognises that a donation may be made erroneously, or donors may change their mind.

CITTA India will examine each request for refund of donation and endeavor to make the refund. CITTA India may also seek further information / documents, and donor must co-operate in this regard.

However, CITTA India is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

If you would like your donation to CITTA India to be refunded:

  • You must request CITTA India in writing or by email for a refund, which must reach CITTA India within 7 (seven) days from the date on which the donation is made, i.e., the date on which donation:
    • Is made online, electronically or through other means, OR
    • Is through cheque /demand draft made in favour of CITTA India , or someone authorised by CITTA India for this purpose, OR
    • Is through cheque / demand draft dispatch to CITTA India by other means.

The written request stating reason for refund must be sent to the address stated below, and must contain all the following details pertaining to the donation:

  • Date of donation
  • Donation amount
  • If donation was made through cheque/draft, to provide Cheque/Draft no.
  • If donation was made through credit card, to provide Credit Card no. (last 4 digits only).
  • If donation was made online, to provide your email receipt.
  • Address: Citta India, Ai House, Tharlia pada, Jaisalmer, India 345001